June Protocol Update

Sales and Service Protocol updates:

We are currently open in our Service & Parts departments, Monday, Wednesday and Friday 9am – 5pm and Tuesday and Thursday from 9am – 7pm.  We hope to re-open Saturdays in Service very soon.  Our Service Drive is not open to walk-in traffic quite yet, and we operating on a “by appointment only” basis at this time, with our “no personal contact protocols” in place. (see below).

Our Showroom is full open now, operating Monday – Thursday from 9am – 7pm, Friday 9am – 5pm and Saturday 9am – 4pm.  We strongly suggest you make a sales appointment before you visit, so we can have your vehicle of interest ready and disinfected before your arrival.

Interim Service Protocol:

  1. Please book your service appointment online at www.tvhonda.com OR call us at 705 740 0036 or email us at service@tvhonda.com to book your appointment.
  2. Please park your vehicle for service at the front east curb or in the service parking lot on the east side of the building, and refrain from using the Drive through car entrance at this time. We are working hard to re-open the drive-thru entrance very soon.
  3. Please use the RED locked drop-box outside, located beside the front-drive through door entrance (please use a sealed envelope as provided) Providing your cell phone number would be a great assistance to us.
  4. We will be checking the lockbox regularly, and would suggest you call us to let us know that your keys and vehicles have been dropped off.
  5. A Service Advisor will take your call in if available, or call you back, once the keys and vehicle is sanitized, and has been brought into service.
  6. We will finalize the details of your service needs, and keep in touch with you by phone or text if you prefer.
  7. We will finalize completion, and sanitize the vehicle and keys again, and park the vehicle outside for you, confirming where you would prefer your keys to be left. 
  8. Payments can be paid online or with a mobile phone using our AutoPay feature, or over the phone with a credit card.

Interim Parts protocol:

Our Tire Store is online at www.tvhonda.com, or reach our Parts staff by calling direct to 705 748 9181, or emailing parts@tvhonda.com. We ask that you call ahead and order parts, that we will be happy to deliver them to you outside when you arrive. We are also able to deliver parts with pre-payment to your door.

Interim Sales protocol:

  1. We are here to provide you information, pricing or a virtual vehicle inventory walk or walk around if you prefer to do your research from home.  You can buy a vehicle totally online if you choose.
  2. Our showroom is open, and we strongly encourage you to pre-book a sales appointment so we can serve you in person – please call 705 748 2777, or text us at 705 996 2035, or click the live chatbox on our website.
  3. We are happy to arrange a test drive, or vehicle appraisal for trade-in with sanitizing measures in place, but we will not be accompanying customers at this time. We are also able to bring a vehicle to you, or pickup your trade for appraisal by appointment as well. You can also book a test drive and request a trade appraisal on our website.
  4. We offer a secure credit application online on our website as well.

The industry is responding to the situation with low interest rates and deferred payments being offered to customers and exceptional offers if you have the need for a vehicle at this time. All of our new and used inventory is showcased online on our website at www.tvhonda.com.

We appreciate your patronage and respectful support of our new protocols and staff. Details may change as the situation continues to evolve so please stay tuned for further updates. We will continue to update our Facebook page as well and communicate through text messaging when possible.

Please stay safe and healthy everyone!

Monika Carmichael & Frankie Mandeljc And the Team at Trent Valley Honda