Tips from our Team!
We are committed to inspiring a positive service experience, and always striving to improve our wait times, or convenience options to serve you better. As of November 2nd, we will be open both Tuesday and Thursday evenings in service until 7pm with increased staff, and also Saturdays with increased staff to serve you throughout the next 6 weeks.
1. Our shuttle service is available and we will be operating with 2 shuttle vehicles starting November 2nd. Each shuttle is currently allowing for 1 person or family at a time.
2. Our waiting room is available with limited numbers and we are encouraging customers to notify our appointment coordinators if you must wait for your vehicle, to allow for safe social distancing. You are encouraged to make arrangements for a pick-up, or to drop your vehicle the night before your service using our contactless process. The waiting room is reserved for customers who have service appointments that are under an hour, that have booked ahead to wait.
3. If you are booking an appointment that will take over several hours for our technicians to complete, please ask about our limited valet service.
4. A friendly reminder, if we are currently storing your tires we require a minimum 24 hours notice to be able to pull the tires from storage ahead of time.
5. We encourage you to book your appointment online, utilize our contactless approach where you are able to leave your keys in our drop box, use mobile pay to pay your invoice before you pick-up your vehicle, and have your keys left for you with your car upon arrival. We are here to try and make it as convenient and easy as possible.
6. We have also added a full-time Service Concierge in the drive thru. Jennifer McIntryre will be ready to help greet and guide you through your service visit if you are arriving at appointment time. [ADD THE PHOTO OF JEN HERE]
7. Book your tire swap online and use the contactless option to save $10 on your tire storage!
8. Leave your vehicle here for the day or overnight and receive $10 off your tire storage.
Don’t hesitate to contact us with any questions!
Our Service appointment direct line is: 705-740-0036.
All of our Service Advisors also have direct phone lines and voicemails as well:
Cindy Lester: 705 304 9244
Dave Williamson: 705 304 9251
Ed Clarke: 705 304 9229
We appreciate you wearing your mask when on premise and practicing social distancing. We will ensure your vehicle is sanitized before and after our work.
Thank you for your loyalty and your patience during these unprecedented times. We really appreciate the opportunity to do business together and appreciate your feedback.